Contact
Contact
We're here to help
Whether you have a question about an order, want a piece authenticated, or would like to sell your bag, our team is at your disposal. Write to us using the form below or by email: we reply within 24-48 working hours.
Order support
Questions about shipping, tracking, returns or item availability.
Shipping and returns →Authentication
Want to know how we authenticate every piece before it goes on sale?
Discover the process →Frequently asked questions
What are the shipping times?
We ship throughout Italy and Europe with tracked courier. You'll find full details on our Shipping page.
Can I return an item?
Yes, we accept returns under the terms set out in our Refund Policy. Please contact us before proceeding so we can send you instructions.
How do you verify the authenticity of the bags?
Every piece is inspected by our team of experts through a multi-point process covering visual analysis, construction details, hardware and documentation. More information on our Authenticity page.
Can I sell my bag to VINTAGIO?
Yes, we buy vintage and pre-owned luxury bags in good condition. Write to us with photos and details of the model to receive a valuation.